Sunny view of Erie Station across the pond

Maintenance Request

In an attempt to keep our residents and employees healthy, and in compliance with official recommendations for social distancing, we will only be servicing emergency maintenance calls until further notice.

The following items are considered an “emergency” and will be addressed:

  • Lockouts
  • Fire
  • Smoke or CO detector alarm sounding
  • Flood
  • Building damage
  • No Heat or Electric
  • Smell of gas
  • No water
  • No hot water
  • Clogged drains and leaks
  • Sparking outlet
  • Clogged toilet or shower/bathtub
  • Appliance not working (Only refrigerators will be service after hours, however. All other appliance repairs will be addressed during normal business hours.

If your request is an EMERGENCY during office hours please call maintenance at 585-334-6958 if you cannot reach them there please call 585-723-6593 (emergency maintenance line).

For emergencies AFTER OFFICE HOURS, please call 585-334-6870 (leasing office) and select the first prompt to be routed to the emergency maintenance line.

For NON-emergency requests, please complete the following form.

As a reminder, the Leasing and Maintenance offices are now closed to walk-in traffic. If you wish to communicate with property staff, please email or call our maintenance or leasing office.

* = Required field