Maintenance Request
Our Maintenance Team is committed to providing an efficient response to your maintenance concerns.
Emergency Maintenance
If your concern is an EMERGENCY, please call:
Monday – Friday / 8:00AM to 4:00PM
(585) 334-6870
After Hours & Weekends
(585) 723-6593
The following items are considered emergencies:
- Lockouts, or unable to secure your unit
- Fire (call 911)
- Smoke or CO detector alarm sounding
- Flood
- Building damage
- No heat or electric
- Smell of gas
- No water
- No hot water
- Clogged drains and leaks
- Sparking outlet
- Clogged toilet or shower / bathtub
- Refrigerator not working (All other appliance repairs will be addressed during normal business hours.)
Non-Emergency Maintenance
For all other maintenance requests and inquiries, please use our online Maintenance Request Form below, or leave a message with our Maintenance Office.