June 2016

At Your Service

One of the best things about being a concierge at Erie Station Village is the variety of requests we get from our residents. Theater tickets? Check. Dinner reservations? Check. Airport transportation (our most common request)? Check! Another common request we receive, however, isn’t related to arranging something. It’s asking for examples of how to use the service.

More Than You’d Expect

First of all, you should know that the ESV Concierge service is complimentary for our residents! The next thing we tell residents is that there’s no “right way” to use the service, except that the goal is to make life more convenient for you. The core of what we do is keep our fingers on the pulse of what’s going on in the area so we can make up-to-date and relevant recommendations (which you can keep up with on Facebook and Twitter). But when we don’t know the answer to your question right away, we’ll dig until we find it! And finally, if desired, we’ll make arrangements on your behalf. (Please note that the purchase of any third-party products or services is the responsibility of the person making the request. For instance, we can research restaurants, recommend the best fit based on your needs, and make a reservation, but you would pay for the dinner.)

Breaking It Down

That’s the big picture. But what about some specific examples? We’re glad you’ve  asked! Here’s a sampling of requests we’ve received that should give you a good idea of the scope of our services.

Concierge Service Examples:

• Day-trip options for family in town on an extended visit
• Passport policies for crossing the border with children and procedures for obtaining documentation
• Wine tours, including arrangements for transportation, tastings, and meals
• Restaurant ideas for a private college graduation dinner
• Arrangements for pet-sitting
• Venue scouting for a proposal
• Family-photographer research
• Run-of-the-mill requests, like airport transportation, floral arrangements, dinner reservations, and theater/concert tickets

What’s Not Included

Is there anything you can’t do? We don’t make official recommendations or endorsements – especially when it comes to certain business categories like childcare centers or physicians – but we do provide you with resources, ideas, and feedback so you can make your own decision. We also obviously can’t help you research or coordinate anything that’s illegal. But other than that, you can use your imagination to put our skills to work and make your life easier.

Get in Touch!

If you have any questions or want to make a request, we invite you to contact the Erie Station Village Concierges at 585-244-2040 or ESVconcierge@gmail.com.

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